1. Where is Plemix located?
Plemix is a Hong Kong registered incorporated business. Our headquarter is located in Hong Kong with operating centers.
2. What currency is my order billed in?
For Paypal payments, all orders will be billed based on the currency you have selected.
For Credit Card payments you will be billed in US Dollars. Australian and New Zealander customers can choose to be billed in AU Dollars.
3. What currency do Plemix accept?
We accept Australian Dollars, British Pounds, Canadian Dollars, Euros, New Zealand Dollars, US Dollars and Hong Kong Dollars.
4. Are the phones or cameras come with any manufacture warranty?
Since all phones and cameras products are parallel imported items that there are NO manufacturer warranties included with your orders. However, here at Plemix we do offer an extensive warranty plan for item(s) you purchased through our website. At the same time, we do have a return policy that provides a high level of customer satisfaction guarantee. For more information, please review our Return Policy section.
5. Can I order by phone, fax, or any other methods other than online checkout?
Unfortunately at this time is No. In order to protect your personal information, you may order via online checkout only.
6. Is it safe to order through Plemix?
YES. plemix is a Verisign certified website as well as hosted under a dedicated server. This means your information is securely handled by us. All your information provided to us is being protected. Please review our Privacy Statement section.
7. What is the charge for shipping and tax?
Shipping rate varies due to the weight of the product. Customers can check the estimated shipping rate at the shopping cart or a confirmed shipping rate at the checkout page. For all international orders (outside US), customers are responsible for the custom and import duties.
8. What does SIM Free mean? SIM unlocked mean?
This means that your phone purchase does not included a SIM card.
This means that the phone is not locked to any particular phone service providers. Before you make a decision to purchase a particular phone, please make sure that the frequency of your mobile phone network is compatible with the phone you wish to purchase. There is no commitment to any minimum term contract to buy our phones.
9. Will the phone I purchase work in my country?
Within the United States and Canada, the majority uses only GSM 1900 bandwidth. In UK, Australia and most parts of Asia with the exception of Japan and South Korea, their networks use GSM 900 / GSM 1800.
Here are the country's ranges for your reference:
Quad Band GSM 850/900/1800/1900 WCDMA
Europe, Asia, Africa, North America, South America, New Zealand and Australia
Tri band GSM 900/1800/1900 +UMTS
Europe, Asia, Africa, North America, South America, Australia, and New Zealand
Dual band GSM 900/1800
Europe, Asia, Africa, South America, New Zealand, and Australia
10. Can I use the charger in my country?
Quad band / Tri band phones come with travel chargers (100-240V) and no transformer is needed. Dual band phones usually come with 220V chargers. We will provide you a compatible plug adaptor for free with your order.
11. When will my order be shipped?
Your order will be shipped usually within 1 - 2 days after payment received.
12. Can I track my order? Yes you can. After you have placed an order at plemix.com, we will email you the order detail and order status. You may also check the order status and details online.
Simply login to plemix.com, and go to your Buying History, all of your previous orders will be shown on the page. You are able to review the details of each order, the price, the item and the order status.
We will keep you updated on your orders. Every time when the status of your order has been updated, you will be notified by email from our customer service representatives.
If your order has been shipped, we will email you the tracking number. You may also find the tracking number online in the Buying History together with the respecting shipping partner. Click on the name of the shipping partner (e.g. Fedex), it will then lead you to their online tracking page. Input the tracking number to get the most updated information of your package.
13. What forms of payment do you accept?
We do currently accept a number of payment methods. Please refer to payment accept sections.
14. Why do I need the Credit Card authorization form?
For security reason, we will randomly select orders requesting additional verification information. We will then send out the Credit Card authorization form for our customers to fill in. This will help speeding up the credit card approval process and to ensure your purchase will be delivered on time.
Plemix has partnered with several major courier services to ensure your product is delivered to you in a timely manner. Our partnering couriers include Federal Express, UPS, DHL, USPS, and EMS services.
At the moment, we ship our product to the following countries:
Australia, Austria, Belgium, Belize, Bermuda, Canada, Denmark, Dominica, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Guam, Haiti, Hong Kong, Hungary, Iceland, Ireland, Italy, Ivory Coast, Japan, Luxembourg, Macau, Malta, Martinique, Mauritius, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Saipan, South Korea, Sweden, Switzerland, Taiwan, Togo, Trinidad & Tobag, U.A.E., United Kingdom, United States, and Venezuela
If your country is not listed above, it means we do not offer service to your location yet but please check back with us at a regular basis.
Shipping Insurance Fees is to ensure protection for your shipments from door to door. This service covers against physical loss or damage that could occur due to external causes during transportation. It applies to the direct replacement or repair cost of the shipments transported and transportation charges are automatically insured with your shipment.
Items sold on Plemix are brand new item not refurbish or used. We are able to deliver product at a discount pricing is because Plemix.com is a parallel importer. We import our product directly from sourcing around the world.
Item sold on Plemix does not carry any manufacture warranty. We do offer extensive warranty service on some of our products. If this service is available, it will appear on the item's product page.
If the product you purchase is covered by Plemix's extensive warranty program, you can contact our Customer Service Support and they will be able to assist you.
Plemix currently offers the following payment methods :
Postal Money Order Payment
At this moment, plemix only accept postal money order. Postal money order is a money order purchased directly from your local post office. If you are not sure whether the type of money order you used is acceptable by plemix, you can always confirm it by sending us an email. This payment option is available for you to choose during your checkout process. Buyer must print and send a copy of the order summary along with their money order.
Wire Transfer Payment Procedure
Plemix welcome wire transfer payment directly to our banking institution. The detail procedure is available during your shopping checkout. Buyer should always reference their order # on their wire transfer. Transfer without a reference order number might result in delaying your order processing.
Paypal credit card payment
We only accept from the following locations:
Australia, Austria, Belgium, Canada, Denmark, Dominica, Finland, France, Germany, Greece, Guam, Hungary, Iceland, Ireland, Italy, Japan, Martinique, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, South Korea, Sweden, Switzerland, Taiwan, United Kingdom, United States, Venezuela.
Customer should be aware that plemix reserves the right to denial any Paypal payment. At the same time, plemix might request additional to verify Paypal credit card payment. Additional information includes driver license, valid passport, credit card billing statement, utility statement, and bank statement .
The return policy governs any purchase made through our Plemix.com retail website. Plemix offers a 7 Days Return Policy for defective items from the date of arrival (DOA) at your location. Customer's returned item must meet the requirements stated below in order for us to accept it.
Customers are responsible for return shipping charges. This also applies to defective items.
Any item lost in the mail will not be responsible by Plemix.
For Item becomes defective beyond the 7 days of receipt, the customer will have to contact the manufacturer for further assistance. Buyer should be aware that merchandize sold at Plemix.com is parallel imported item, therefore it does not come with any manufacture warranty. In some product, we do offer extensive warranty services. If this service is offered, it will indicate on the item's product page.
Engraved products are not refundable in any circumstances.
All returned items for refund are subject to a minimum 25% restocking fee (There will not be restocking fee on defective items).
All returns, for any reason, must be packaged with instruction booklets and all other supplied accessories when it was first delivered to you.
Returned item must be double boxed, customer should not adhere any labels or postage on the product's packaging.
Before you return your items, you must contact us and receive a Return Merchandise Authorization Number (RMA). Any returns sent without a RMA number will not be accepted by Plemix. You, the customer, assume all responsibility for the package until it arrives at our office.
Please include the following information when returning an item:
Your RMA number on your invoice (Do not write on the items box. If so, the package will not be accepted even if it is not defective).
A copy of your original invoice with the RMA number (inside the shipping box).
A note stating the problem if you would like the return for replacement or exchange.
Note: Plemix will not be responsible for returned packages if lost by your mailing service. Also note that shipping fees and insurance are NON-Refundable. In certain cases, there might be other miscellaneous fees pertaining to your order which are also non-fundable.
Surface mailing address: Plemix.com Suite 1207-09, Tins Enterprise Center, 777 Lai Chi Kok Road, Kowloon, Hong Kong.
What Information Do We Collect?
When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.
You will provide us information about yourself, your firm or company, and your practices when you register to be a user of our services, register for certain services, or register for email newsletters and alerts.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. If you use our "Email this page" feature to send a copy of that page to someone else, your email address will appear as the sender of the email. Both your email address and the recipient's email address will not be used for any other purpose.
How Do We Use the Information That You Provide to Us?
Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.
Choice / Opt-out
We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.
Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line "Unsubscribe" to or e-mail address - see above.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
How Do We Use Information We Collect from Cookies?
Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.
Sharing Information with Third Parties
We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you.
In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party.
We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities.
As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.
How Do We Protect Your Information?
Secure Information Transmissions
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact email@example.com if you have any questions or concerns.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us, see the above contact information.
What About Other Web Sites Linked to Our Web Site?
Notification of Changes