The objective of the Extended Warranty Program is to provide a flexible option for customer to obtain a product warranty of the merchandise. By paying a very reasonable fee, customers can enjoy a full range of extended warranty services for a period of one year.
To activate your Extended Warranty
Terms & Conditions
This extended warranty service must be purchased at the same time with your item(s), a warranty card will be enclosed with the purchase. This extended warranty program is valid only for the original consumer purchaser only. It will not cover physical and non-physical damages, which include accident, use of supplies or parts not meeting the product's specifications, misuse other software application, damage due to shipment, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, removal, installation and set-up service charges by any third party, and failure to follow instructions supplied with the product.
i. We do have the right to decide whether we will offer repair, replace, or issue a credit voucher regarding on the defective unit. Our extended warranty services do not apply to any product that has had its serial / IMEI number altered, defaced or removed.
ii. Any defect occurring after the expiration of the warranty period is not accepted.
iii. Before you return your items, you must contact us and obtain a Return Merchandise Authorization Number (RMA). Any returns sent without an RMA number will not be accepted by us. The customers are responsible for the package until it arrives at our offices.
iv. When a return is authorized, please ship the return item via an insured carrier and obtain a tracking number for your package. As Plemix.com will not responsible for damages or loss incurred in shipping, we requested you securely pack the product in a box using bubbles wrap. Please return the entire defective product with all the accessories including original box. Missing items may cause the failure for the warranty procedure. Return shipping fee are responsible by the customers.
v. We will cover the shipping fee for sending back the items to customers, it will usually takes 7-14 workings day to process the warranty items.
i. Please contact us to access your extended warranty service. For contact details, please send your email to warranty@plemix.com.
ii. We will email a sheet of RMA form to you, please complete the RMA form and the warranty card and return with the merchandise to us.
iii. Our technical support representative will determine if your problem is covered under this warranty agreement.
iv. When a return is authorized, please ship the return item via an insured carrier and obtain a tracking number for your package. As Plemix.com will not responsible for damages or loss incurred in shipping, we requested you securely pack the product in a box using bubbles wrap. Please return the entire defective product with all the accessories including original box. Missing items may cause the failure for the warranty procedure. Return shipping fee are responsible by the customers.
